Delete your account or data

Request account deletion

1. Email info@learnwithsano.com, preferably from the address used for your grown-up account.
2. Use the subject Sano account deletion request. Say that you want your account and associated account data deleted.
3. If you cannot use your account email, explain that so we can discuss ownership verification. Do not send identity documents unless we have explained why a specific verification step is needed.

Do not send your password, recovery code, payment-card number or a child’s personal information. Opening the email link does not send a request automatically.

We may need to confirm account ownership. Ask us to explain the request’s status and any records that remain. An email request does not erase device-only records remotely.

Delete within the app when account services are available

Open Family → Account & purchases → Delete account and confirm the current password. This is the in-app deletion route included in this version; it is unavailable while native account services are disabled.

The account-deletion feature removes active name/email details, usable sign-in and recovery details, saved account notebooks and their saving preference, and non-financial account activity. It revokes account access and clears the account’s associated local learning data on that device. If local storage cannot be cleared, use the device’s app-data controls. Payment records, backup copies and information held on other devices have the limits below.

Remove local learning records and drawings

Use the app’s Family data controls to view, export or delete supported local learning records. Guest notebooks last for the visit. Local learning information is not automatically copied to your Sano account, and we cannot retrieve or erase device-only data by email.

If you cannot access an in-app control, use the device’s app-data controls. Removing a shortcut or offloading an app may leave its data in place. Other devices, device backups and exported copies need their own removal.

When account notebook saving is available, turning it off stops new uploads; it does not delete copies already saved. Use Saved drawings → Remove to remove an account notebook, or delete the account. Version/deletion markers can remain to stop stale copies being restored.

Records that may remain

Payment references, purchase/refund history, coin ledger entries, account-to-purchase links and a deletion marker may remain for payment reconciliation, refunds, duplicate-credit prevention and, where required, legal obligations. A pseudonymous account identifier may remain; this is not the same as anonymous information. There is currently no automatic fixed-time purge of all financial records.

Older information can remain in backups. Existing application backup limits are based on copy count and storage size, not an enforced age-based expiry. Provider recovery copies, hosting logs and support correspondence have separate retention. Contact us for the records relevant to your request. Deletion does not instantly erase every backup or provider-held copy.

Purchases and subscriptions

Deleting your Sano account does not automatically cancel a subscription bought through a store or website payment service. Manage any existing subscription with the service where it was purchased. Apple and other payment providers retain their own transaction records under their own controls.

For help with a purchase, keep the order reference and contact info@learnwithsano.com. Do not pay again to try to repair a missing balance.